This Privacy Policy explains how Teclare ("we", "us", or "our") collects, uses, and protects information when you use our website at teclare.com or interact with our AI voice platform.

Information We Collect

When you contact us or request a demo, we collect your name, business name, email address, and phone number. When a caller interacts with our AI voice platform, we collect call recordings, transcripts, and booking details including pickup and dropoff locations, dates, vehicle preferences, and contact information.

How We Use Your Information

We use the information we collect to provide and operate the Teclare platform, respond to demo requests and enquiries, send booking confirmations and SMS notifications, improve the AI agent's performance and accuracy, and communicate with you about your account or our services.

SMS Communications

If you or your customers receive SMS messages through the Teclare platform, these are sent as part of the booking confirmation and missed call recovery service. Message and data rates may apply. You can opt out at any time by replying STOP.

Information Sharing

We do not sell your personal information to third parties. We may share information with service providers who help us operate the platform, including Twilio for SMS delivery, Vapi for voice AI, OpenAI for conversation processing, and ElevenLabs for voice generation. These providers are bound by their own privacy policies and data processing agreements.

Data Retention

We retain call recordings and booking records for as long as needed to provide our services and as required by law. You may request deletion of your data at any time by contacting us at aman@teclare.com.

Security

We take reasonable measures to protect your information from unauthorised access, disclosure, or loss. All data is transmitted over encrypted connections.

Contact Us

If you have any questions about this Privacy Policy, please contact us at aman@teclare.com.